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Exchange part policy

In case of reconditioned parts, and some other selected parts, in order to maintain a steady stock of parts, it is required to provide an exchange part in return. We ask you to inform about options, availability, deadlines or waiting lists in advance.

Fulfilling the exchange part providing duty is possible in many ways:
  1. Fulfilling exchange part duty before purchase:
    1. The exchange part is provided by the customer, either in person or by sending it to us. In case of sending a package, please use sufficient packaging**. Fulfilling your order takes place after receiving the old part.
    2. In some special cases, where there is a shortage of exchange parts, or the quality of exchange part needs to be checked, only this mehtod is available.
    3. When it is available*:
      1. products with waiting-line
      2. customer has exchange parts, currently not in use
      3. determining the quality of the exchange part is required before acceptance
  2. Fulfilling exchange part duty at the time of purchase:
    1. In case of personal pickup the exchange part is provided on site.
    2. When it is available*:
      1. products without a waiting-line
      2. customer has exchange parts, currently not in use
  3. Fulfilling exchange part duty at a later time:
    1. The exchange part is provided by the customer, either in person or by sending it to us, at a later time. In case of sending a package, please use sufficient packaging**.
    2. The exchange part duty is enforced with the use of a caution fee. After providing us with the exchange part, we'll pay or transfer back the caution fee, or it can be stored as a credit without time limit, and will be deducted from future orders.
    3. When it is available*:
      1. products without a waiting-line
      2. products that can be purchased without exchange part
      3. The customer want to fulfill the exchange part duty at a later time (only when available)
  4. Exchange part exemptions:
    1. For some cases, it is possible to buy a product that otherwise would need an exchnage part, without providing an exchange part in return. In these cases, the caution fee is part of the purchase price, and it is not refundable. The avalability of this option is subject to change according to the exchange part stock.
    2. When it is available*:
      1. If the product can be purchased without exchange part, and providing the exchange part would be too complex or costly.
*When it is available: List of the available methods are exemplary, and can be changed any time. Prior consultation is always neccessary!
**Sufficient packaging: Packaged in a carton box, sufficiently filled, so that the part can't move in the box, its whole body should stay in the box during the delivery process. If the possibility present, any oil-leakage must be prevented! The sufficient packaging is the responsibility of the customer. Failing to provide sufficient packaging, our partners might charge extra costs, which might be charged back to the customer for later orders.